Responsible Gaming

Introduction

At Wheeldock, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to view any money spent as the cost of entertainment, similar to going to the cinema or attending a sporting event.

Age Verification

All players must be at least 18 years of age (or the legal gambling age in your Australian state or territory) to access Fair Go Casino through Wheeldock. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not attempt to register or play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone else, it may be time to seek help:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to try to win back money
• Lying to family, friends, or colleagues about your gambling activities
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Increasing the amount of time or money spent gambling
• Borrowing money to gamble or pay off gambling debts
• Hiding gambling activity or keeping it secret from loved ones
• Failed attempts to reduce or stop gambling
• Using gambling to escape problems or difficult emotions

Self-Help Tools

Fair Go Casino and Wheeldock offer several tools to help you maintain control of your gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to help manage your spending
• Loss Limits: Set limits on how much you are willing to lose over a specific timeframe
• Reality Checks: Enable reminders at regular intervals during play sessions to check your time and spending
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling
• Account Cooling Off Period: Request a temporary suspension of your account to reflect on your gambling habits

To access these tools, please log in to your Fair Go Casino account or contact our customer support team.

Support Organisations in Australia

If you are struggling with problem gambling, help is available. The following organisations provide free, confidential support:

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling service available 24/7 across Australia via phone, online chat, and email
• Gambler's Help
  Phone: 1800 858 858
  Provides free counselling and support services across Victoria
• Problem Gambling Services
  Available in all Australian states and territories with dedicated helplines and counselling services

International Support Resources

If you are accessing this site from outside Australia, the following organisations may be helpful:

• United Kingdom: GamCare and GamStop
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling

Call to Action

If you think you have a gambling problem, please seek help immediately. There is no shame in reaching out. Support is confidential, free, and available 24/7. Your wellbeing is more important than any game.

Contact Gambling Help Online today or call 1800 858 858 to speak with a counsellor.

Wheeldock is committed to responsible gaming. If you have questions about these tools or need further assistance, please contact our customer support team or visit the support organisations listed above.